AllInOneBox

People like to cut corners any way they can, especially when it comes to shipping. So when doing returns, some customers just toss everything from three or four or five separate orders and multiple accounts into one big box, then wonder why we haven't refunded them.

Possible problems:
 * No return was actually sent. They are wearing the product.
 * It was a gift and they included no useful information.
 * No packing slip, or only the packing slip from one order is included.
 * The package doesn't have tracking or delivery confirmation, and then it vanishes.
 * Everything is in good condition except for the dress from the other order, and it's covered in glue and all the tags are removed.
 * Refunds people are mentally handicapped and don't know what to do with two separate packing slips.

Common results:
 * The customer claims the return was sent, but we received nothing, and they still want to be refunded on both orders.
 * The company receives one order and processes the return, but the other order that was supposedly included in the box is not recorded or refunded.
 * Only one item was refunded, or everything was refunded except one item.

Example:
 * I had one customer who returned two items that she purchased on an order, but then also included items that a friend sent her as a gift. She got refunded for the two items, but the others went to the Returns_Roach_Motel.
 * "On May 28, I returned several itmes via UPS (Tracking No.). To date I have not had any response that the return has been processed and it has been over a month.  The itmes are as follows:  Strapless Tunic- Black (M), Piped Short SLeeve Jacket - Black (L) & Metallic Capri - Black (L), Rhinestone Capri - Black (L) & Rhinestone Vest - Black (L).  Please provide  a status of the return.  Thanks."  Then I checked and the returns department apparently was playing Double_Dribble with the return, and the final resting place for the item wasn't noted.