WhileSuppliesLastForever

Instead of giving away mere samples or special not-for-sale items, certain companies like to give away regularly priced items away as "freebies" with orders of a certain amount like $35 or $50. Frequent problems arise when the rules of the promotion include the phrase "while supplies last" when the item is still available for purchase on the website. For example, if the company website says "free Face Dream facial cleanser with $50 purchase" and the customer buys $50 worth of merchandise and doesn't receive it with their order, they will call in to complain. While the simple solution is to give out free product, Policy_Instability causes a situation where you have to tell the customer the promotion is only while supplies last, even though Face Dream is clearly still on the website and available for purchase at the moment of the phone call. Due to Entitlement issues, this may end up being a Sup_Call if you refuse to dispense free product.

This may lead to product denial. The item is online, and has been for at least a week, and yet you're supposed to tell the customer it's not available. Yet people can still buy it.