Chicken Clerk

A Chicken Clerk is a store employee that puts the customer on the phone to talk with you when they personally fail to defuse the situation on their own. Rather than apologize to the customer and tell them they can't get what they want, they put the customer on the phone and force you to deal with them.

Example:
 * Clerk: "I have a customer here, and she's trying to do a return, but it's past the 21 days for the return policy.  Is there some way you can make an exception on your end?"
 * Me: "I'm sorry, no.  It's past the 21 days for a mailed return."
 * Clerk: "Here.  Maybe you should talk to her."
 * Me: "NOOOOOOOOOOOOOO!"
 * Customer: "You'd better give me my damn refund!"