Memory Packmule Overload

Companies want you to be a perfect employee. So much so that they try to drill more information into your brain than you can reasonably handle. First they dump your initial training on you.&#160; Then they add to it.&#160; So you know your job, and how to field calls, but then they add more. "Remember to smile.&#160; Remember to ask them relevant questions.&#160; Remember to ask them if anything on their account is changed.&#160; Remember to this, remember to that, remember to wear your campaign hat." Some things are beneficial, and you can naturally do them.&#160; Sure, they're helpful.&#160; But then they add more, and more, and more. These tips turn out to be only partially practical.&#160; If you can do them unconsciously, that's one thing, but to remember the whole shitload of "helpful tips" while trying to locate, verify, and assess the problems on an account is nearly impossible, especially when you get dinged for dead air, and talking ties up useful parts of your brain that could be used addressing the customer's issue. It's like the extra straw put on top of the stack of junk loaded on the proverbial camel's back.&#160; You're not going to remember all that shit, so you're going to break somewhere. Just remember to stop and think for a whole minute while you're supposed to be occupying that whole minute showing the customer we didn't hang up, okay?