MCIYP

Computers are scary things. They can create orders for things you don't want, send them to addresses you don't want, and charge credit cards you haven't used for ten years. If you're intelligent, you claim responsibility for the error, because it's likely you clicked the wrong button at the wrong time, or typed something in incorrectly. Or maybe you're a mad scientist and that internet software you designed is a piece of shit. If you're a moron, you call customer service and tell them they made you place that order for five million hats, i.e. My Computer Is Your Problem.

Examples:
 * They accidentally ordered two bathroom scales, and now want the shipping refunded. After all, "it's your website that caused the problem."
 * They ordered something and put in only the city, state and zip code, not the address, and now they want the order sent out again, to the "correct" address, with expedited shipping, free of charge, even when the order was about $700 or more. They also want to keep the additional $75 refund that was given "due to the delay", and not have it deducted out of that $700+.
 * They ordered five $400 sofa beds instead of the book they were trying to order because they didn't know how to delete items, and now want their money back, without having to wait for trifles such as the UPS people actually bringing the merchandise back.
 * They think there's something wrong with your website, when actually they're running Windows 95 with Explorer 1.0, and claim that it's your fault they can't place an order.
 * They think that because your company's logo is burned on their computer desktop, you must have infected them with a virus.
 * They think that because their browser won't let them into the shopping cart, and because "it's taking an hour to load", something must be wrong with our system, and "someone should look into the problem."