Far Flung Farouk

Some customers require special handling instructions on their orders. Instructions that were supposed to be telepathically communicated to UPS or USPS when they placed their order. Instructions that the call center cannot possibly follow. When these instructions relate to them living in that remote mountain cliff village where they have to ride in a basket on a rope to get to school on the other mountain, this is an example of Far Flung Farouk. They think we should automatically know that they get their furniture delivered by helicopter and communicate primarily with smoke signals, then get pissed when the order is returned as undeliverable.

Culture:
 * Inhabitants of Far Flung Farouk do not have mailboxes. The mailman sherpa tried delivering mail on a goat once, but he fell off the side of the mountain.  Therefore everything has to be shipped to a P.O. Box.  This is great when your company doesn't ship to P.O. Boxes.
 * UPS apparently can deliver to their house because they don't need a mailbox to do a delivery and they have a hovercraft, but the local postal shaman cannot bear to risk losing another goat on that treacherous mountain side.
 * The people of Far Flung Farouk are a poor people, and cannot afford things like second day shipping, which could have helped them avoid the whole mess.
 * Their phone is borrowed from the village elder, and has been used by their people since the first ancestor set foot on the mountain (see The_Mumbler), which explains why they can call you.
 * In one of the villages, they do get mail, but it's all thrown into one big pile in the middle of the longhouse, so things like credit card bills and membership agreements tend to get lost in the shuffle or buried in sheep dung.