Zero Notation

Many company employees seem to think it's unimportant to notate what they promised to a customer, or what they did to the account. And then the customer calls in and tells this big story about what happens and you have no clue where to go from there. You can't tell if the customer is lying or telling the truth, because there's no notes. Sometimes you see the timestamp where the call was made, but nothing was notated. Sometimes there's nothing at all and

In other words

Were they just rushed for time? Did they just not care? Will we ever find out what they said or did? Will they still be working with you in the next couple weeks? On the last point, the answer is yes, more than likely.