Refund Equals Aplus

Certain companies have a system where each call is graded on customer feedback. Employees are required to send out e-mail surveys to have customers rate their service. Often this system does not make sense. If you have an unreasonable customer on the line, one that demands a free sofa recliner, plus a refund for his order, plus a refund for shipping, plus a $100 promotional credit, and you don't give it, the practice of a survey is senseless. More than likely, they will rate you as poorly as possible because they have a beef against you.

Winners: Laid back people who casually toss about refunds and promotional credit without giving a second thought to how it could possibly cause the company to fold.

Losers: Logically thinking human beings who don't like assholes that always get their own way, and think that maybe the customer shouldn't get a $600 refund on a non-returned sofa simply because the sofa isn't exactly the same tint as it shows on their piece of shit computer.

Example survey:


 * Was your question answered? NO
 * Were you 100% satisfied? HELL NO
 * How could we improve our service? GIVE ME MY REFUND, DAMMIT!  OH, AND FIRE THE GUY I SPOKE TO