Tag Teaming

Tag Teaming is when a customer gets a little outside help to bypass company policy. Normally it is a husband and wife team who take turns verbally abusing the rep until they get what they want, or it escalates into a Sup Call. When one partner gets tired, he or she will tap the other one in to provide another verbal barrage. This may be done in person, or via three way call. The goals can be various, from gaining concessions to violating security barriers in attempts to commit fraud.