TNSTABD

Many customers believe There's No Such Thing As Business Days. When a website says they will get the item in "3-5 business days," they think it means literally three to five days. No thought is given to holidays, acquiring inventory, processing the order, or the fact that many shippers do not deliver on Saturday or Sunday. No. If we tell them "3-5 business days," they should get it no later than 5 days from when they placed the order, and if we can't do that, we're supposed to give them a full refund. Even when you explain it, they act like you're speaking in a foreign language and continue to argue that it should arrive in literally 3-5 days, or demand a refund because it's not stated explicitly enough on the website. Or because they ordered from your competitor and they've delivered it to them on both Saturday and Sunday at 2AM, and on Christmas eve, during the worst blizzard of the century, just minutes after they placed the order.