Pointless Refer



"Hello. Can I speak to Rebecca Johnson?  I really need to speak to her about my order.  I'd rather not explain it again." That is what they say, but they actually have a very simple problem that any representative in the department can figure out. This happens frequently. Sometimes they ask for a supervisor, but it is completely unnecessary unless the employee is a trainee or an idiot, or both. This situation is tied closely with Put_Me_Through, when the customer thinks they have to contact the person who e-mailed them when it really doesn't matter.

Examples:


 * Customer is concerned about a mysterious charge on their account, and it's actually from the third party billing department that runs your company's financial details.
 * The customer wants to place an order with someone named "Rayray," when anyone can place their order just as well.