Identity Issues

Not to be confused with fraud or verification issues.

Some customers are really confused. Some don't even know who they are, which makes it sort of a pain to handle the call. Here are a few examples:


 * MAN:&#160; "Yeah, I'd like to check on the status of my order."

ME:&#160; And what's your name?

MAN (in a deep voice):&#160; Susanne Johnson.

I&#160;kid you not.&#160; They're verifying the account for their wife or whatever, and they'll say it's their name.&#160; I&#160;guess they weren't listening.


 * Some people will call in for their relatives or children. A mother may call in and say that their daughter's name is theirs, until you catch them on it.