Double Dribble

Double Dribble in a customer service environment means bouncing something from department to department without anything being resolved, because nobody wants to take responsibility for it. Examples:
 * Whenever any customer complains about "the run-around" and it's actually true.
 * When your supervisor tells you to send them to corporate, and corporate no longer has an extension due to a change in the Phone_Tree_Of_Infinity.
 * In order to do refunds above $100, you have to get supervisor approval. When a supervisor is not present, there is a button on Failstation that allows you to request a refund from an escalation team.  I tried this a few times, and this is what generally happens:
 * I send the request to one of several meaningless choices on the drop-down menu. (None are clearly labeled as belonging to my department).
 * A week later, I get a response like "The refund request you sent for this order was mistakenly sent to the Huntington queue."
 * I send a request to another department.
 * A week later, I get a response saying, "The refund request you sent for this order was mistakenly sent to the SDS queue."
 * And so on.
 * And so on.
 * And so on.
 * Eventually I just ask one of the supervisors to set up the refund for me.
 * A customer's return was delivered to a warehouse. The notes say that it was sent to the wrong warehouse, so it would have to be forwarded somewhere else.
 * The warehouse it was forwarded to said it was the wrong warehouse and shipped it into the aether.