Corporate Oracle



The Corporate Oracle is a searchable database of policies provided by your company, one that is supposed to contain the answers to all of life's questions. However, these programs often are not as robust as people claim, and lack sufficient data on the latest sales, why certain recent promotions aren't working, or why the warehouse guys listed in the database no longer do the job the Corporate Oracle says they do.

Some brands of the Corporate Oracle include:
 * GENius (GE Money)
 * Answer Station (Convergys)
 * Knowledge Center (NCO)

Example of non-robustness:

"This Article was actually over a year old, and the information contained in it was very outdated. I've retired the Article. If you need additional information about this promotion that isn't covered in Policies or References, please escalate that through your normal channels so the issue can be solved with (Company Name)."

-Actual e-mail concerning a Corporate Oracle entry